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Microsoft CRM Online 2011, Live ID and Email Adresses

Written by Stéphane Dorrekens
Thursday, 10 March 2011 09:55

Here's a bit of clarification on how the Live ID and e-mails adresses are managed with MS CRM Online 2011.

First of all your LiveID and email address are not the same thing, the LiveID username format is an email adress but it is actually a username on which you can associate multiple and different email adresses.
To add to the confusion, there's a further restriction imposed by MS CRM Online 2011 that the invitation e-mail adress is only sent to the LiveID username (ie: email adress specified in the LiveId Field) and that the LiveID username must match the e-mail adress it is sent to.
This restriction could be removed in the future as other MS Services using LiveId have done so in the past; but as of today, it is active.

Thus, when you create a new user, the e-mail address you specify in the wizard is both the LiveID username and the e-mail address the invitation will be sent to.


You can change the user Primary E-mail but if you decide to resend the invitation, it will still be sent to the LiveID Username and you will need to login with that LiveID Username

Let's say we have the following scenario:

You have a current liveid account username like this one: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Your user is created in CRM Online 2011 with This e-mail address is being protected from spambots. You need JavaScript enabled to view it
The invitation will be sent to This e-mail address is being protected from spambots. You need JavaScript enabled to view it  asking to use the same liveID username.

You have different options :

When the login part is taken care of, you still have to tackle the email part.
By default the user Email Address is the same as the LiveID Username

In the following screen shot, you can see both the LiveID username and the Primary User email adress.

You can change the Primary User e-mail without any impacts on the login but there's an additionnal step to perform to validate this address; step which is normally handled by a System Admin

If you don't validate the e-mail adress, no email router will process it and the System Admins will get a prompt at each login into the system, stating
'Pending E-Mail Approval'

Note: This is not to be confused with another prompt "Pending E-mail Sent', which states that no e-mail router as yet processed some emails.
For more informations about email routers and MS CRM Online 2011, please read this other article : MS CRM Online 2011 and E-mail Router


#2 Sergio 2011-11-17 20:39
Hello, thanks by your article, it's very interesting that you say in this scenario.
Do you know if you need to configure e-mail router with different users whose liveids have the same primary e-mail address?
Which's the difference between share this primary e-mail address with different user accounts or create e-mail associated to queue and use that to receive messages?
#1 makeer 2011-07-04 23:55
I am seeing this behavior on On-Premise CRM instance, is it expected behavior for On-Premise?